Privacy Policy
Personal data processing notice
1. Who we are
ROSSIMO REAL ESTATE SRL is a Romanian company that manages www.ecletico.ro website.
2. Personal data we process
Rossimo Real Estate SRL is a personal data controller. We collect the following types of personal data from you:
- Name, surname
- Phone
- Message
- Booking dates
- Pseudonymized customer feedback
3. Why do we need them
We need your personal data for the following processing:
On the legal basis of the legitimate interest of ROSSIMO REAL ESTATE SRL to respond to your messages from the contact form:
- Name and surname – we need this data to be able to personalize your addressing.
- Email – we use your email address to reply to your message
- Phone – we use the phone number to contact you directly if the problem is urgent
- Message – here you can detail your needs
On the legal basis of the legitimate interest of the controller to facilitate the room reservation process.
Online booking
- Booking dates – we need this information in order to make the reservation.
On the legal basis of the legitimate interest of the controller to show visitors the opinions of its customers
Display feedback from Google, TripAdvisor, Booking
- User nickname – we display this information to show that this opinion comes from a customer.
- Customer opinion – this information is displayed to show visitors an opinion of a customer.
With your consent, we would also like to process the following personal data
Newsletter
- Name, surname – we use this data to personalize your addressing.
- E-mail – we use your e-mail address to send you the newsletter.
Online behavior
- Browsing history – we share this information with our partners described in the cookie policy so that we can deliver personalized offers to you. More information can be found on our cookies page at
4. What we do with them
Your personal data is processed within ROSSIMO REAL ESTATE SRL located in Romania. The hosting and storage of your data takes place in Romania at ROMARG which acts as a personal data processor for ROSSIMO REAL ESTATE SRL.
Your personal data is also processed by Dazoot Software SRL acting as a processor, providing the Newsman newsletter management service.
The booking data – only the period – are also sent to our partner Practicmagazin SRL, which acts as a personal data controller, offering the reservation service 5StarDesk.com.
Your personal data is also taken from Google, TripAdvisor, Booking platforms and displayed on the site, if you have left reviews on these platforms about our hotel.
Your personal data for browsing history is transmitted to our partners described in the cookie policy. Please see the description of these partners on this page.
5. How long we keep personal data
Your personal data contained in messages will be retained for one year from the last communication, unless you become our customer.
Your personal data from reservations will be kept for three months after the booking date based on the legitimate interest of ROSSIMO REAL ESTATE SRL to ensure that everything went well, after which they will be destroyed.
Your personal data within the newsletter will be kept for a period of 5 years or until you choose to withdraw your consent.
Your online activity data will be kept for the lifetime of the cookies or until you decide to delete the cookies.
6. What are your rights?
If you have reason to believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, rectify it or request its erasure, request restriction of processing or object to processing, and you also have the right to data portability. To exercise these rights, please contact us at ecleticohotel@gmail.com.
For the newsletter you have the right to revoke your consent at any time. For this, please contact us at ecleticohotel@gmail.com or unsubscribe directly from the newsletter.
If you would like to lodge a complaint about how we have processed your personal data, please contact our Data Protection Officer at the following email address ecleticohotel@gmail.com. The Data Protection Officer will get in touch with you to resolve the issue raised.
You can also contact the National Supervisory Authority for Personal Data Processing at www.dataprotection.ro and file a complaint with them.
SOCIAL MEDIA PRIVACY NOTICENotice
1. Who we are
ROSSIMO REAL ESTATE SRL is a Romanian company that manages www.ecletico.ro website.
2. What personal data do we process
ROSSIMO REAL ESTATE SRL is a personal data controller, together with Facebook as Joint Controllers. Our relationship is based on a joint controller agreement which is available here: https://www.facebook.com/legal/terms/page_controller_addendum
We process the following types of personal data from you:
- Name and surname
- Facebook ID
- Phone number
- Delivery Address
- Post on Hotel Stil Page
For more details regarding the personal data processed by Facebook please visit https://www.facebook.com/policy.php.
3. Why do we need them
We need your personal data to provide you with the following services:
On the legal basis of necessity to process personal data for the performance of a contract to which you are party (namely, the Terms and Conditions for a Contest or a Lucky Draw):
- Name and surname – we need this info to know who we are talking with.
- Facebook ID – we need this info to know who we are talking with.
- Phone number – we need this information to contact you.
- Delivery address – we need this information to be able to deliver your prize
- National Identification Number (CNP) – this information is collected for the payment of the tax on prizes over 600 lei, according to the fiscal code.
- Post on Villa Ecletico page – here you might add unsolicited personal data of other persons. The post must adhere to Facebook rules. For the personal data of other persons that might be in your post (name, images, etc) you are a data controller, and you are directly responsible to make sure you took all necessary technical and organizational measures to prove compliance to GDPR.
On the legal basis of controller’s legitimate interest to answer your posts on the Hotel Stil Facebook page:
- Name and surname – we need this info to know who we are talking
- Facebook ID – we need this info to know who we are talking with.
- Post on Villa Ecletico Page – here you might add unsolicited personal data of other persons. The post must adhere to Facebook rules. For the personal data of other persons that might be in your post (name, images, etc) you are a data controller, and you are directly responsible to make sure you took all necessary technical and organizational measures to prove compliance to GDPR.
4. What we do with them
Your personal data is processed within ROSSIMO REAL ESTATE SRL company located in Romania. Hosting and storing of your data take place on Facebook servers.
Your personal data is also processed by Facebook as a data controller. Please check Facebook’s privacy policy: https://www.facebook.com/policy.php
5. How long do we keep personal data
Personal data from your posts or evaluations on Villa Ecletico page will be kept till you decide to delete your post or till you ask us to delete your personal data.
Your personal data from the competitions will be kept for 3 months from the end of the contests, unless you are a winner. If you are a winner, we will keep your personal data for five years, as required by the fiscal code, and if you win a prize which has a value of over 600 lei, we will keep your personal data for 10 years, as required by the fiscal code.
As a Data Controller, Facebook has its own data retention policy which can be consulted here: https://www.facebook.com/policy.php.
6. What are your rights?
If you have reason to believe that any personal data that we have about you is incorrect or incomplete, you have the right to ask to see your personal data, to correct it, to request to be deleted, to request restriction of processing or to object to the processing. You also have the right to data portability. To exercise these rights please contact us at ecleticohotel@gmail.com.
If you want to file a complaint about how we process your personal data, please contact us at ecleticohotel@gmail.com. We will contact you to solve the problem raised.
In order to exercise your privacy rights with Facebook, please check their privacy policy: https://www.facebook.com/policy.php.
You can also contact the Romanian Data Protection Authority at www.dataprotection.ro in order to file a complaint.
